Working Student Customer Experience Management (m/f/x)

Job description

Scalable Capital was founded in 2014, entering the FinTech industry with the aim of democratizing investment management and brokerage. Our mission is to use modern technology to make investments both easier and more affordable. Today, Scalable Capital is Europe's largest digital asset manager with assets valued over 2 billion Euros under management, a neo-broker for independent decision makers, and a European leader in providing B2B digital asset management platform solutions. Visit our finance blog or tune in for our podcast to find out what our Expert Team has to say.

If you are looking for scalability in your professional career, join us in re-defining how investors think about wealth creation and in making first class investment services available to everyone.

In this role you will

  • Provide our users with an outstanding customer experience via telephone, e-mail and chat
  • Support the operational processes of our rapidly growing Broker as well as our Wealth business
  • Coordinate tasks with internal teams and external partners (e.g. custodian banks)
  • Support the product team with research projects and supportive analyses
  • Accompany the Sales team on roadshows
  • Learn how to build and maintain strong client relationships

What we offer

  • Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
  • The ability to work with an international, diverse, inclusive, and growing team which loves creating the best products for our clients
  • Enjoy an office in a great location in the middle of Munich, one of Germany’s most attractive cities and the opportunity to work remotely
  • Learn and grow by joining our in-house knowledge sharing sessions and your individual Education Package and numerous startup perks
  • Work productively with the latest hardware and tools
  • Benefit from an attractive compensation package


Your profile

  • You attend a Bachelor’s or Master’s degree course and have a strong interest in Financial Markets
  • You are available in Munich for an initial training period of 4 weeks, in your semester holidays
  • Passion to engage with clients and distinct attention to detail
  • Proactive and independent work attitude
  • Excellent command of German (C2-level) and English (C1-level), both written and spoken
  • Relevant work experience from prior internships is considered a plus
  • You can work minimum 16h/ week