Senior CRM Manager at FinTech Start-Up (m/f/x)

Job description

Scalable Capital was founded in 2014 with the goal to democratize wealth management. Today Scalable Capital is the largest digital wealth manager in continental Europe with more than 2 billion Euro assets under management. Our team with more than 100 employees from all over the world combines extensive knowledge of the financial industry with decades of experience in risk modelling and building digital business models.


Meet the team behind Scalable Capital and learn about career opportunities on Wednesday 19th of February 2020 from 6.30pm to 9pm in Munich. Follow the link to sign up for our FinTech Event - Scale up your career.


Your Tasks

  • You own the CRM channel end-to-end and break-down the company goals into channel actions
  • You identify, test and scale new CRM activities across our website and mobile app
  • You define relevant customer segments and develop suitable lifecycle campaigns to drive CLV across all current and future Scalable Capital products
  • You enhance customer touchpoints in close alignment with Design, Content and Product teams to guarantee a world class customer experience
  • You optimize our existing email setup to increase the conversion of leads into clients
  • You measure and report on email and CRM performance to enhance the overall channel efficiency

Requirements

Your Profile

  • You show strong experience in the strategic development of the CRM and email channels
  • You are familiar with best practices of customer communication and -retention
  • You are not afraid to work with large data sets and optimize existing customer touchpoints
  • You are familiar with Salesforce Marketing Cloud and have good knowledge of HTML & AMPscript
  • You have a strong interest in technology; previous experience in the finance industry is a plus
  • You have good communication skills and like to work in an international environment
  • You like to work in a young and dynamic environment with flat hierarchies
  • You are fluent in English; native German is a plus


What we offer

  • Competitive salary
  • Flexible working hours
  • Dress as you like. At Scalable Capital there is no dress code
  • Enjoy an office in a great location in the middle of Munich
  • Personal development budget and and in-house knowledge sharing sessions
  • Enjoy free fruits, soft drinks, beer, coffee and regular company lunches
  • Work in an international environment with employees from more than 30 countries
  • Work productively with the latest hardware and tools
  • Free German classes available
  • Take a break to play ping-pong, Xbox, foosball and more